DiscoveryHQ
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DiscoveryHQ
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Contact
Every message about DiscoveryHQ goes to the same inbox. Pick the subject line closest to what you need, and it lands in the right place faster.
No contact form, no ticket number.
Choose a subject
Same address every time — the subject line is only there to tell us what kind of message it is.
Not sure whether DiscoveryHQ fits your kind of business, or what a check-up actually tells you? Ask before you sign up for anything.
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Question about DiscoveryHQ
A check-up stopped part way, a result looks wrong, or something is missing from your report. Tell us which website you checked and roughly when you ran it.
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Help with my check-up
Questions about a plan, an invoice, an upgrade or a cancellation. You can change or cancel a plan yourself from your settings at any time — write in if something looks wrong and we will sort it.
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Billing question
Ask for a copy of what we hold about your business, ask us to correct it, or ask us to delete it and close the account.
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Privacy request
If you think you have found a weakness in DiscoveryHQ, tell us privately first. Send the steps to reproduce it, and please do not test against anyone else's data.
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Security report
Writing about how AI assistants pick which businesses to recommend? We will answer what the product does and does not do, on the record.
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Press question
Write a good first email
None of it is required. It just means the first reply can be an answer instead of a question.
The free check-up runs 18 separate checks — 3 questions, asked 3 times each, on ChatGPT and Gemini — so it normally takes about one to two minutes. If yours has been sitting much longer than that, email us and we will go and look at it.
Replies
The honest version, so nobody is left refreshing an inbox wondering.
Every message above arrives in the same inbox, and someone reads all of them. Replies come by email — there is no phone line and no live chat, and we would rather say so here than have you wait on a number nobody picks up.
We are not going to promise a response time we cannot keep. If something is urgent, say that in the subject line. If you have not heard back and it still matters, send it again — a nudge moves it up the pile rather than annoying anyone.
Company
Formal notices can be sent by post. For anything else, email gets to us far faster.
DiscoveryHQ is developed and operated by Loom Labs AI LLC.
Registered address
30 N Gould St Ste R, Sheridan, WY 82801, United StatesPrefer email for legal and privacy matters too — write to support@dicoveryhq.com and it reaches the same people.
Most privacy and security questions are already answered in writing.
A free check-up takes a minute or two. No account needed to run it, and a free account saves the report.